CR004 – Mediation Skills for Managers: Resolving Disputes with Neutrality and Respect

**Overview:** When team disputes escalate, managers need mediation skills. This workshop equips leaders to act as neutral facilitators who resolve disputes with fairness and respect.

**Objectives:**

Learn the role of a manager as a mediator.

Understand techniques for impartial conflict facilitation.

Develop skills to de-escalate and balance perspectives.

Apply mediation frameworks to workplace disputes.

**Learning Outcomes:**

Demonstrate neutrality and fairness in conflict resolution.

Guide disputing parties toward mutual understanding.

Apply mediation techniques to prevent escalation.

Resolve disputes in ways that preserve team cohesion.