CR009 – De-Escalation Skills for Leaders in Technical Environments

**Overview:** Leaders in technical environments must be skilled in de-escalating conflict before it spirals. This workshop equips leaders with strategies to stay calm and lower tension.

**Objectives:**

Understand the science of escalation and de-escalation.

Develop skills for maintaining composure under pressure.

Learn communication techniques to calm tense situations.

Practice de-escalation strategies for technical contexts.

**Learning Outcomes:**

Recognize early signs of escalation in teams.

Demonstrate confidence in de-escalating conflict.

Apply communication tools to reduce emotional intensity.

Prevent small disputes from escalating into major conflicts.