SE002 – Professional Phone Presence: Mastering Telephone Etiquette for Workplace Success

**Overview:** Phone interactions shape credibility and trust. This workshop equips professionals to demonstrate clarity, confidence, and service excellence in every call.

**Objectives:**

Examine the role of phone presence in customer and stakeholder relationships.

Identify best practices for professional telephone etiquette.

Develop strategies for clarity, tone, and responsiveness.

Practice handling difficult calls with professionalism.

**Learning Outcomes:**

Demonstrate confidence and clarity in phone conversations.

Apply etiquette that strengthens professional reputation.

Handle challenging calls with tact and composure.

Build trust with stakeholders through professional phone presence.